Shipping & Combining

An alert has been issued over a possible Canada Post service disruption due to a potential labour strike.
Our Canadian and USA customers should not be affected by this, as we will employ the use of other couriers to deliver our orders.
Please note that this will impact international orders, for Canada Post Surface and Xpresspost deliveries.
For our Canadian customers: please avoid the use of PO boxes, so we can deliver the packages using other courier services.

We ship worldwide, usually via UPS or Canada Post.

A calculated shipping cost will be provided to at the checkout.

Please let us know if you want to make different shipping arrangements.

To have the items shipped collect (prepaid), please enter coupon code COLLECT at the checkout. 

Combining Orders: please note that orders can only be combined if arrangements have been made beforehand. For more information on how to combine over multiple days, please visit the Combining orders page.

SHIPPING TIMES

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Canada shipments via UPS Standard or Canada Post Expedited Parcel. 

• Delivery usually takes 5 to 15 business days.
• There is a 60 lb weight limit, including packing material.

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USA shipments via Canada Post Expedited Parcel. 

• Delivery usually takes 10 to 15 business days (30 days maximum).
• USA shipments via Canada Post Xpresspost. Delivery usually takes 2 to 5 business days (10 days maximum).
• There is a 60 lb weight limit, including packing material.

USA shipments via UPS or FedEx Ground. 

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International Air Shipments via Canada Post Xpresspost parcel. 

• Delivery usually takes 10 to 15 business days (45 days maximum).
• There is a 40 to 60 lb weight limit (depending on destination), including packing material.
• For some countries this limit might be smaller. Please check with the Canada Post link provided for the maximum weight allowed for each specific country and for insurance availability.
• To check the maximum weight allowed and other possible restrictions for your area, please check the Canada Post website.
• If shipping to countries with stringent import rules: we’re happy to assist in any way possible; however, ultimately the customer is responsible for acquiring the proper documentation to import the wood species into their country.
  The buyer is responsible for all duties, taxes and fees associated with this transaction.

International Surface shipments via Canada Post. 

• Delivery can take up to 80 days (usually 6 to 8 weeks).

If you would like us to ship this way, please note that we will require confirmation stating that you understand the delivery can take up to 80 days.

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We do not offer local pickup services